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Definitions In these Conditions
“Agreement” means these Terms and Conditions;
“We” means MOVEAGE GROUP PTY LTD, ABN: 83 605 673 658 and “Us” and “Our” have corresponding meanings;
“You” means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is given, and “Your” has a corresponding meaning;
“Ancillary Services” means services which are ancillary to the Services, but which We do not offer or provide, including transportation by sea, rail or air, and transportation of vehicles, trailers, caravans, boats and animals;
“Goods” means all furniture and other effects which are to be the subject of the Services;
“Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal and (if applicable) storage, packing, unpacking and mobile storage, sale and rental of packing materials, rental of storage space and any other service provided by the Moveage Group.
“Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services;
“Third Party Provider” means any person who We have arranged to carry out any Ancillary Services;
Words in the singular include the plural, and words in one or more genders include all genders.
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH. We reserve the right to refuse to quote for or complete the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion.
Our trucks are monitored on the inside and outside by multiple cameras and video footage is recorded for general monitoring and safety, OH&S and insurance purposes. You and your premises may be captured on camera during the move. You consent to our reasonable use of this footage and You understand that We may disclose this footage to third parties (such as our insurer).
If You provide us with notice of any Heavy Item after we confirm the booking, we may (in Our absolute discretion) refuse to move any Heavy Item. However, if we choose to move the Heavy Item at your request, We reserve Our right to amend Our quote to include the extra charge incurred by the inclusion of the Heavy Item (which may include but is not limited to any additional removalist required to ensure that the move of the Heavy Item is attended to by three or four removalists).
In which event
Plus any additional charges that we are entitled to render under this Agreement.
Please note this is when the truck FIRST arrives at your nominated address, not when a park has been found, not when you arrive or have been located or when paperwork is signed. All trucks are tracked by GPS and when the truck is located at your address chargeable time will start. It is your responsibility to have arranged adequate and legal parking for Our truck. Failure to make such arrangements may cause delays which you will be charged for. For gated communities start time is considered when the truck arrives outside the gated community, not at your unit number.
You indemnify Us against any loss or damage which We may become liable for, including damage, death or injury, including loss or damage to Our equipment arising out of assistance provided by You or Your associates.
A maximum of two customers (the same 2) for the entire move are allowed to assist with the move.
Verbal or threatening behaviour towards any of Our employees will not be tolerated and will constitute a material breach of this Agreement. We reserve the right to refuse to or cease providing Our Services at any time in such a circumstance. If We are forced to leave the job and cease providing Services because of verbal or any other abuse from You, You will still be liable to pay for all Services rendered up to the time of cessation (which is subject to the minimum charges set out in this Agreement).
Applicable Law. The law which governs this Agreement will be the law applicable in Queensland.